Privacy Policy

Last Updated: July 29, 2026

Cosmo21 Beauty Salon & Spa ("Cosmo21," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.cosmo21salon.com), contact us, submit a form, or engage with our advertisements on platforms such as Facebook and Instagram (Meta).

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Name
• Phone number
• Email address
• Appointment or service preferences (e.g., type of treatment, preferred date/time)
• Any other information you choose to share when contacting us, booking an appointment, or submitting a lead/contact form (including forms submitted through Facebook or Instagram ads)

Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and time spent on our website
• Referring website or ad source
• Cookies and similar tracking technologies (see Section 4)

We do not knowingly collect sensitive medical or health records through our website or ad forms. Information submitted through our skin tag/mole removal consultation forms (such as general treatment area or number of growths) is used solely to help our team prepare for your consultation and is not used for diagnostic purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations or appointments
• Contact you by phone, text, or email regarding your inquiry or upcoming appointment
• Send you information about our services, promotions, or special offers (you may opt out at any time)
• Improve our website, services, and customer experience
• Measure and improve the performance of our advertising campaigns, including ads run through Meta (Facebook/Instagram)
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

• Service providers who help us operate our business (e.g., appointment scheduling software, SMS/email communication tools, website hosting)
• Meta (Facebook/Instagram) when you submit a Lead Ad form. Your submission is shared with us directly through Meta's platform in accordance with Meta's own data policies. We recommend reviewing Meta's Privacy Policy for details on how Meta handles data on its platforms.
• Legal authorities, if required by law, subpoena, or to protect the rights, property, or safety of Cosmo21, our clients, or others.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels (including the Meta/Facebook Pixel), and similar technologies to:

• Understand how visitors use our website
• Measure the effectiveness of our advertising campaigns
• Show you relevant ads on other platforms based on your interaction with our website (retargeting)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, maintain business records, or comply with legal obligations.

If you would like your information removed from our records, please contact us using the details in Section 8.

6. Your Choices & Rights

You may:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications at any time (via the unsubscribe link in emails, replying "STOP" to text messages, or by contacting us directly)
• Ask us not to share your information with third parties, where applicable

Depending on your state of residence, you may have additional rights under applicable privacy laws. We will respond to verified requests in accordance with applicable law.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

8. Contact Us

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.